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Sky Trade In Login
Note: Your Sky Trade In account is different from your Sky login/ Sky ID. You'll need to create a Sky Trade In account to track your request.
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FAQs

Placing an order
  • How many devices can I recycle?
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  • What is an IMEI Number?
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  • My device is faulty, can I still use Sky Recycle?
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  • What if my device is registered stolen or barred, will you accept it?
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  • My device isn’t worth anything, can I still recycle it?
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  • How do I remove the iOS and Android Activation Lock from my phone?
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  • What do you check exactly, when processing my evaluation?
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Sending in your device
  • Do I need to leave my SIM in my phone or tablet when I send it to you?
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  • How do I send in my device?
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  • Use your own packaging
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  • Request packaging
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  • How will I know when my phone has arrived?
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  • My packaging hasn’t arrived, what shall I do?
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  • What if I got the model or condition wrong?
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  • When will I get paid?
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  • How will I get my phone back if I don’t want to accept your new quote offer?
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  • I’ve accepted a new valuation for my phone/tablet. What does this mean for my charity donation?
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