FAQs
Placing an order
- How many devices can I recycle?
- What is an IMEI Number?
- My device is faulty, can I still use Sky Recycle?
- What if my device is registered stolen or barred, will you accept it?
- My device isn’t worth anything, can I still recycle it?
- How do I remove the iOS and Android Activation Lock from my phone?
- What do you check exactly, when processing my evaluation?
Sending in your device
- Do I need to leave my SIM in my phone or tablet when I send it to you?
- How do I send in my device?
- Use your own packaging
- Request packaging
- How will I know when my phone has arrived?
- My packaging hasn’t arrived, what shall I do?
- What if I got the model or condition wrong?
- When will I get paid?
- How will I get my phone back if I don’t want to accept your new quote offer?
- I’ve accepted a new valuation for my phone/tablet. What does this mean for my charity donation?